Sideways Skagen ApS
Sct. Laurentii Vej 26B, st.
9990
Phone:
+4531198903
CVR: 39990210
Payment
Sideways Skagen ApS accepts online payments with Visa/Dankort,
Mastercard, Mobilepay Online.
Payment will not be debited to your account until the physical item
is shipped or the virtual product is created unless otherwise
agreed or stated in your order.
Reservation of amount
When using payment cards, debit as well as credit, a
reservation of the amount traded for. This amount is reserved
until the webshop has processed and dispatched your order. When the order is
sent, the money is withdrawn from the account. The reservation time depends
the product/service.
Debit card authorization
With a debit card, you will be able to see that the money has been reserved on your account and
that your available amount will be listed here as being less. Do you cancel or
the webshop after your order, then the webshop cannot withdraw the money,
but the reservation will continue to apply for a period of time. Note that only your bank
(or card issuer) will be able to cancel the reservation.
Credit card authorization
The money will first be withdrawn from your account and will appear in your overview when
The webshop processes and collects the payment for your order
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Sideways Skagen ApS uses a secure payment server that encrypts
all information with SSL protocol which means your data is safe and
cannot be read by other outsiders.
Sideways Skagen ApS’s own website also uses encryption
SSL protocol.
Delivery
The delivery time for your order is 1-5 working days.
Right of withdrawal
There is a 14-day full right of return on goods purchased on the website with less
otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
You bear any return costs yourself.
A wish to cancel must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of
the right of withdrawal.
Requests to use the right of withdrawal must be sent by email
info@sidewaysskagen.dk. In the notification, your wish to use the right of withdrawal must be clearly stated.
Condition of the item upon return
You are liable for the deterioration in the value of the goods which is caused by others
handling than is necessary to determine the nature of the goods,
properties and function. This means that you must try the product in the same way as if you shopped in a physical store.
If the item is tried in addition to what is described above, it is considered
it as used and of diminished value. This means you know
cancellation of the purchase will get a smaller part or none of the purchase amount returned.
It is up to Sideways Skagen ApS to assess the condition of the goods.
Right of complaint
There is a 2-year warranty on products according to the Danish law
purchase permit. The right to complain applies to all errors in software, material
and manufacturing.
Complaint regarding errors and defects must be reported to Sideways Skagen ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable
shipping costs.
The complaint is waived in the event of incorrect or unusual operation
the product.
Sideways Skagen ApS covers the return costs to a reasonable extent.
When returning, contact the company:
Sideways Skagen ApS
Sct. Laurentii Vej 26B, st.
Phone:
+4531198903
Complaints will not be accepted if these have been sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not share yours
personal information to others, it is only registered in ours
customer file. You can have your information deleted at any time.
In order for you to enter into an agreement with Sideways Skagen ApS, we need
the following information:
. Name
. Address
. Phonenumber
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with Sideways Skagen ApS and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of Sideways Skagen ApS have access to them
information recorded about you.
The data controller in Sideways Skagen ApS is: Flemming Palmhøj Nielsen
We do not store and transmit customer information encrypted.
As registered with Sideways Skagen ApS, you always have the right to do so
objection to the registration. You also have the right to insight into which
information registered about you. You have these rights after
The Personal Data Act and inquiries in connection with this are addressed to
info@sidewaysskagen.dk.
Cookies
At
https://www.sidewaysskagen.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions
on Webshop Cookies and Privacy Policy.
Log statistics
We use a log statistic at
https://www.sidewaysskagen.dk, which
means that a statistical system collects information that can provide a
statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.
The log statistics are only used for the purpose of optimizing Sideways Skagen ApS’s website.
Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay
payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Appeal options
A complaint about a product or service can be submitted to the Board
House, Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus. The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.
It is basically a prerequisite for making a complaint that the goods or
the service that you want to complain about has cost at least DKK 1,110 and at most
100.000 kr. For complaints about clothes and shoes, the price must be at least DKK 720 as a starting point. The amount limits may be changed. You must pay a fee to have the complaint processed.
The EU Commission’s online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are submitted here:
http://ec.europa.eu/odr
When submitting a complaint, you must provide our e-mail address
info@sidewaysskagen.dk
